ÇANAKKALE ONSEKİZ MART UNIVERSITY

SCHOOL OF FOREIGN LANGUAGES QUALITY ASSURANCE SYSTEM PDCA CYCLE

The PDCA (Plan-Do-Check-Act) cycle management system is consistently implemented in the management of the quality assurance system in education, research, administrative, and societal contribution processes within our university as a whole and our School of Foreign Languages. Accordingly, activities and internal audits are planned. An annual activity report is prepared, and internal audits are conducted at least once a year.

As envisaged in the "Internal Audit Procedure," the applied KIDR (quality assurance, education, research, administrative) processes have clearly identified areas where the institution can improve through internal evaluation results. The practices related to the identified areas for improvement are monitored, and activity and internal audit reports are prepared every year. These reports serve as indicators of the institution's self-improvement system and also guide the external evaluation of the institution. Our subunits have established quality management processes in line with our vision, mission, and goals, and also have various internal and external evaluation practices on a unit basis. The results of internal audits and other quality-related agenda items are discussed in the "Boards and Management Review Procedure" before external audits. Decisions are made, both reasoned and timed. External audits are carried out by independent auditors. The discrepancies identified by external auditors are brought up during the management review meeting. In this way, within the framework of continuous improvement efforts under the PDCA cycle, the institution's goals are achieved, new goals and roadmaps are determined, and implemented and monitored.

To improve the quality of service, our institution integrates various quality management and assurance approaches such as the Turkish Higher Education Qualifications Framework (TYYÇ), the Bologna Process, and the EFQM Model within the scope of Total Quality Management in some units. Through these integrated approaches, our institution provides services to internal and external stakeholders. In line with this purpose, in-service training meetings and surveys are conducted. Leaders in the institution (Department Heads and Program Advisors), and academic and administrative staff implement practices determined in line with the institution's goals and objectives according to the strategic plan to ensure alignment. Internal meetings and satisfaction surveys are also conducted for academic and administrative staff. Additionally, an analysis of the Organizational Culture, which provides norms related to an individual's behaviour within the organization, is conducted.

Thus, in continuous improvement, the university's planning and management approach is supported by a "PDCA" cycle suitable for the academy. These principles are implemented within a cyclical process consisting of the following stages:

1. Planning: Determining a new strategic direction or planning for a significant improvement in current practices based on internal and/or external evaluation.
2. Implementation: Implementing the plan and tracking the results according to predetermined criteria.
3. Control: Measuring performance, analyzing it by comparing it with goals.
4. Action: Making necessary improvements based on evaluation results and maintaining areas with successful practices during implementation.

SCHOOL OF FOREIGN LANGUAGES QUALITY ASSURANCE SYSTEM

GENERAL PDCA CYCLE

PLAN

Higher Education Council (YÖK), University Administration (Rectorate, Senate, University and School Management Board, and Directorate), Civil Servants Law, Higher Education Law, Regulations for Associate, Bachelor's and Graduate Education, Institution and Unit Quality Coordination, Strategy Development Directorate, Institution and Unit Quality and Accreditation Commissions, Bologna Coordination, Accredited Units, and All Relevant Units

*In accordance with the YÖK Legislation and our University Quality Assurance Directive, Strategic Action Plans, Annual Performance Program, updating of Education Plans, course updates, domestic and international education protocol activities, Bologna Activities, proposals for new Departments and Programs, Norm Personnel, Personnel Needs Analysis and Stakeholder Surveys, academic calendar, planning of course and exam schedules in the required format, standards, and times along with corporate governance principles, determining appropriate roadmaps for our goals and quality assurance processes, and updating these plans when necessary, are undertaken by the School of Foreign Languages Directorate.

DO

Institutional Management (Rectorate and Directorate) and All Units, Internal and External Stakeholders, Institution and Unit Quality and Accreditation Commissions and Coordinations, Department Heads, Program Advisors, Academic and Administrative Staff

In light of the above information, by Public Service Standards and Inventory and our University Quality Assurance Directive, Strategic Action Plans, Activity Reports, Internal Audit Reports, External Audit Reports, Satisfaction Surveys, Institutional Culture and SWOT Analysis, PDCA Cycle Practices, Annual Performance Criteria KIDR and Performance Program, and Other Stakeholder Surveys are implemented at the appropriate time according to the legislation and analyzed to ensure that the institution reaches its goals, and new goals are determined and all necessary actions are taken. This commitment is undertaken by the School of Foreign Languages Directorate.

CHECK

Institutional Management (Rectorate and Directorate), Institutional Quality Coordination, Strategy Development Directorate, Internal Audit Unit Quality and Accreditation Commissions, Bologna Coordination, Department Heads, Program Advisors, Academic and Administrative Staff

In line with the above information, evaluations, assessments, and measurements of all practices are carried out by PDCA practices and legislation in our University Quality Assurance Directive, Strategic Action Plans, Activity Reports, Internal Audit Reports, External Audit Reports, Satisfaction Surveys, Institutional Culture and SWOT Analysis, Performance Criteria KIDR and Performance Program, and Other Stakeholder Surveys, and results are analyzed and improvement points and success areas are identified. These practices are coordinated by the School of Foreign Language Directorate.

ACT

Institutional Management (Rectorate and Directorate) and All Units, University and Unit Quality and Accreditation Commissions and Coordinations, Department Heads, Program Advisors, Academic and Administrative Staff

As mentioned in the previous section, in line with the identified points to be improved and the determined success areas, necessary improvements are planned and implemented with the coordination of the School of Foreign Languages Directorate and the relevant units, and improvement in institutional processes and activities is achieved.